Experience

1. General Dynamics Information Technology
   • System Administrator, Account Manager
   • September 2017 - Present
   • Duties:
     1. Create, Modify, Disable and Terminate User Accounts
     2. Grant and Modify Folder permissions
     3. Create, Modify and Delete distribution and security groups
   
   
2. General Dynamics Information Technology
   • Service Desk Technician
   • October 2016 - September 2017
   • Duties:
     1. Answered phone calls received to the Service Desk
     2. Escalated web tickets to the proper group.
     3. Answered and sorted emails received to the Service Desk
     4. Escalated tickets to the proper group if the user's question or issue could not be resolved while on the phone.
   
   
3. Alta IT Services
   • Help Desk Technician
   • December 2013 - October 2016
   • Duties:
     1. Assisted customers over the phone to resolve hardware and software issues and answer policy question
     2. Trained new employees as they came on board
     3. Collected and kept up with a spreadsheet of the help desk statistics that my supervisor needed to keep track of.
     4. Conducted inventory calls
   
   
4. Summit Services
   • Customer Service Representative
   • August 2013 - November 2013
   • Duties:
     1. Placing orders for spices
     2. Keep spices aisle stocked with products
   
   
5. Wegmans Food Markets
   • Customer Service Representative - General Merchandise
   • June 2007 - November 2013
   • Duties:
     1. Placing orders for new products in the General Merchandise department
     2. Receiving, stocking and sorting of products